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Administrative professionals are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This online course will help you:

• Describe the skills and roles of an Administrative and Office Professional
• Explain ways to use resources efficiently, manage time wisely, communicate effectively and collaborate with others skillfully
• Identify some resources to help advance through their career as an administrative and office professional

This online course will provide some foundational frameworks for providing the most effective feedback whether it is positive or negative and best practices that help both manager and employee identify the gap between expectations and output.

Remote work offers benefits for both you and your employees, but it can present a few challenges. This course will provide current best practices and tips to help you manage and inspire your remote employee and to achieve high performance.

The current business environment is global. Not only are organizations more diverse, but many are also becoming multinational. These changing demographics are transforming the way organizations do customer service. This online course will help you:

• Adopt tools and techniques that deliver positive customer experiences and overcome that customer language barrier
• Demonstrate a positive, confident, and professional approach with customers of any language

This online course will help you:

• Name the first step for goal setting
• Recognize the characteristics of SMART goals
• Identify actions that could inhibit you from staying on track with your professional goal

This online course will help you:

• Define professional branding
• Describe a framework for developing your professional brand
• Identify some tips on incorporating brand building into your daily schedule

As a leader in today's world, it is imperative that a leader can inspire productivity and motivate employees to achieve organizational goals and objectives. Leading a high performing team is about creating an environment that encourages individual team members to speak up, collaborate, experiment, and reflect. A great team leader knows how to generate group cohesiveness, mutual respect, and support. A great team leader can also recognize that different stages of team development require different styles of leadership.

This online course will help you:

• Define a high performing team
• Identify the four stages of team development
• Apply best leadership practices at each stage of team development to to sustain synergy and high performance.

The New Employee Orientation (NEO) is the first step in the process of onboarding new employees to the University. This self-paced online orientation module can be accessed via the Commonwealth of Virginia Learning Center (COVLC). NEO includes a hearty welcome to ¹ÏÉñÍø and provides employees with pertinent information regarding the University culture, State and University policies/procedures, as well as an overview of the available benefits options.

New employees will receive by email; their login id, temporary password, and the step-by-step instructions on how to access the NEO.

This online module provides information about the list of benefits available to all new full-time employees, and is also available anytime for current full-time employees to review their benefits.

All new state employees are required to complete the state mandatory training in the COVLCÌý60 days after receiving their login id and password.
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AP FACULTY and CLASSIFIED EMPLOYEES

• DCJS - Civilian Response to Active Shooter Events (CRASE)
• COV - Working Together for Virginia
• MVP - Alcohol and Other Drugs Policy for Employees
• MVP HR Policy and Law - Civility in the Workplace
• VDEM - Terrorism and Security Awareness Orientation
• Virginia State Employee Safety and Disaster Awareness Training
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HOURLY EMPLOYEES

• DCJS - Civilian Response to Active Shooter Events (CRASE)
• COV - Working Together for Virginia
• MVP - Alcohol and Other Drugs Policy for Employees
• MVP HR Policy and Law - Civility in the Workplace
• VDEM - Terrorism and Security Awareness Orientation
• Virginia State Employee Safety and Disaster Awareness Training